1. Introduction
At As-Sahibiyah Institute, we are committed to providing high-quality Islamic education through structured and accessible learning programmes.
We understand that circumstances may change, and students may occasionally wish to cancel their enrolment or request a refund.
This policy outlines the terms and conditions governing refunds, cancellations, and subscription payments for our Islamic Studies and Arabic language courses.
2. Refund Policy
Students are eligible to request a full refund within 14 calendar days of their initial payment.
To qualify for a refund, students must submit their request within 14 days of the original payment date by contacting As-Sahibiyah Institute through our official contact email address.
Refund requests submitted after the 14-day period will generally not be eligible for a refund, except where required by applicable consumer protection laws.
3. Monthly Subscription Payments
Certain courses and educational programmes offered by As-Sahibiyah Institute operate on a monthly subscription basis.
By subscribing, students agree to recurring monthly payments at the price displayed during enrolment.
Subscription payments are automatically collected each month unless the subscription is cancelled.
Students will be informed of the subscription price and billing frequency before completing their purchase.
4. Subscription Cancellation
Students may cancel their monthly subscription at any time.
To avoid being charged for the following month, students must submit their cancellation request before their next scheduled billing date.
For example, if a student’s monthly payment is scheduled for the 15th of each month, their cancellation request must be submitted before the 15th to prevent the next payment.
Once a subscription has been cancelled:
- No further subscription payments will be collected.
- Students will retain access to their courses until the end of their current paid billing period.
- Course access will end when the subscription expires, unless otherwise specified.
Students are encouraged to submit cancellation requests at least 48 hours before their next billing date to allow sufficient processing time. However, requests received before the next billing date will be honoured even if processing takes longer.
5. Refunds for Subscription Payments
Students may request a full refund of their initial subscription payment within 14 calendar days of purchase.
Subsequent monthly subscription payments are generally non-refundable once a new billing period has begun.
However, refunds may be issued where a payment has been collected incorrectly, where the institute has failed to provide the agreed services, or where required by applicable consumer protection laws.
Cancelling a subscription does not automatically entitle a student to a refund for previous billing periods.
6. How to Request a Refund or Cancellation
Students wishing to request a refund or cancel their subscription should contact As-Sahibiyah Institute using our official email address.
Email: Info@As-Sahibiyahinstitute.com
Please include the following information:
- Full name
- Email address used during registration
- Course or programme name
- Date of payment
- Whether you are requesting a refund, cancellation, or both
Students are not required to provide a reason for cancelling their subscription.
We aim to acknowledge all refund and cancellation requests within two business days.
7. Refund Processing
Once a refund request has been approved, the refund will be issued to the original payment method wherever possible.
Approved refunds will normally be initiated within five business days, unless applicable law requires an earlier refund.
The time taken for the refunded amount to appear in the student’s account may vary depending on their bank or payment provider.
8. Digital Course Access
Our educational programmes may include recorded video lessons, downloadable educational resources, live online classes, and other digital learning materials.
Course access arrangements will be explained before enrolment.
Where applicable, students’ statutory cancellation rights may be affected by the commencement of digital content delivery or educational services, subject to the requirements of applicable consumer protection laws.
Nothing in this policy limits or removes any statutory consumer rights.
9. Cancellation of Courses by the Institute
If As-Sahibiyah Institute cancels a course or programme and is unable to provide the agreed educational services, affected students will be entitled to a refund for services that will not be delivered.
Where appropriate, students may be offered an alternative course or programme.
Students are not required to accept an alternative where they are legally entitled to a refund.
10. Contact Information
For questions regarding refunds, cancellations, subscriptions, or payments, please contact:
As-Sahibiyah Institute
Email: Info@As-Sahibiyahinstitute.com
We aim to respond to all enquiries within two business days.
Prefer to use a form? You can also send an enquiry through our Contact Us page.
11. Changes to This Policy
As-Sahibiyah Institute reserves the right to update this Refund and Cancellation Policy when necessary.
Any changes will be published on our website.
Changes will not retrospectively remove refund or cancellation rights that students already possess.